call 800-255-5801
Press 1 to reset passwords

After confirming you are who you say you are. They will reset the password.
Write down the new password and sign on to skynet

Sign On  using u +s ix digit file Number ie u012345  (u Must be Lower Case)
use the password that you were given 

SkyNet

Now it will ask you to Change your password
 

Now make a new password (Must be at least 8 characters and contain at least one number
ie. bigfoot01

WRITE IT DOWN !!!